What makes a great vet clinic?

Your opinion is wanted

Major research project on small animal veterinary services requires participants from UK Australia and USA.

Vets, clinic staff, & pet owners needed for Skype interviews.

UPDATE 17/11/2016: 28 interviews now completed and analysis underway, but 2 additional 'cat owner' participants still needed to ensure that a range of views are gathered. PetStock gift cards are available to eligible participants* - please email for details (d.rosenstreich at massey.ac.nz or vetstudy at aunzers.org)

*Eligibility for interview / $25 gift card: aged 18-35 years, own cat/s (can have other pets also), visited a vet during the last 6 months; have access to reliable internet & webcam; and complete the interview in good faith.

Research Project: Perceptions of service quality in companion animal veterinary services

Chief Investigator: Dr Daniela Rosenstreich, Massey University

Information Sheet for Participants in Phase 1

Introduction to project and invitation to participate

We are investigating the characteristics of good quality companion animal veterinary services, or in other words, what makes a good veterinary clinic? Little research has been conducted into quality in companion animal veterinary services. This project involves a rigorous investigation in three phases: (1) in-depth interviews, (2) a pilot study, and (3) an online survey. By investigating the perceptions of both pet owners and clinic personnel, we will gain a better understanding of how to efficiently and effectively offer services that meet the needs of clients, patients and clinic staff, thus enhancing treatment outcomes.

We are seeking small animal veterinarians, veterinary clinic staff, and pet owners to participate in Phase 1 of the project, which is a voluntary and confidential interview exploring your beliefs about quality in veterinary practice.

What participation in Phase 1 will involve

Your participation in Phase 1 would involve taking part in an interview in which we will ask you a series of questions regarding your experience with veterinary clinics and your views of companion animal veterinary services. The interviews take 30-45 minutes. For participants outside New Zealand, the interview can be conducted online (Skype or Zoom) or via telephone.

Participant rights

Your participation is voluntary and you are free to withdraw at any time without explanation. If you withdraw, we will destroy all data related to you. All data in this research is confidential and no person or organisation will be able to be identified in any publications. Any identifying information about participants will be recorded and stored separately from responses to questions, and neither will be available to anyone outside the research team.

Research output

On completion, the project will be written up as one or more research articles to be submitted to relevant peer reviewed journals. Aggregated results may also be presented at seminars.

Further information about the project who to contact

If you would like further information, please do not hesitate to contact the chief investigator: Dr Daniela Rosenstreich, Massey University, Private Bag 11222, Palmerston North, 4442, New Zealand. Phone +64 6 951 6979 Email d.rosenstreich@massey.ac.nz

Concerns about the project who to contact

This project has been evaluated by peer review and judged to be low risk. Consequently it has not been reviewed by one of the University's Human Ethics Committees. The researcher(s) named in this document are responsible for the ethical conduct of this research. If you have any concerns about the conduct of this research that you want to raise with someone other than the researcher(s), please contact Dr Brian Finch, Director (Research Ethics), email humanethics@massey.ac.nz.